Robert Ensminger Appraisers & Ensminger Auctioneers: Using Technology to Improve Your Customer ExperienceWe're just going to come right out and admit something: We are technology junkies. We use the latest technology at our disposal to complete your appraisal without sacrificing quality or accuracy.
In recent years, appraisals have become more difficult than ever before. We put quality first, but we know that turnaround time is critical since nobody likes to wait for results. Therefore, we've found that the best place to save time is by adjusting our workflow. Our continuous efforts to be the best have convinced us that keeping up with new technology allows us to bring you more credible reports, quicker turnaround times and excellent customer service.
Let Robert Ensminger Appraisers & Ensminger Auctioneers show you how we innovate ordering appraisalsIn the past, a great deal of orders arrived via fax and were confirmed with phone calls once we got back into the office. It might be hours before a client even knew if we could do the order. Things are quite a bit different now and when an order is placed on the site, we get an e-mail on our phones. We can even log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Robert Ensminger Appraisers & Ensminger Auctioneers understands that real estate is all about timeliness. We aim to reduce waiting between communications since the speed at which we get things done directly effects your bottom-line. This website definitely reduces cycle time for us and our clients by enhancing our communications.
Data Gathering ToolsThe appraisal process is nothing if not a data intensive activity. We spend a great deal of time gathering the facts on the subject property and the local market data and trends. Once again, technology has stepped in to help Robert Ensminger Appraisers & Ensminger Auctioneers.
Instead of using paper forms and pencils and then re-keying all the information back at the office, don't be surprised to see us with a tablet PC or collecting data using an application created for our phones that even lets us sketch a floorplan right on the spot. Rather than using that clumsy outdated tape measure, we use a laser measuring devices that is quicker, more accurate, and can get into places that normal tape measures have always had problems with.
Using this technology allows us to ensure that your report is reliable and complete. This benefits both you and us by necessitating less time for call-backs and revisions. Our goal is to save you time and money.
Appraisal Report DeliveryThe majority of our appraisals are delivered through e-mail as PDF documents. Most of our clients prefer e-mail because we're all accustomed to getting attachments like PDFs in our mail. It's much more efficient than the old days when everything was on paper. But, we've even been able to improve on e-mail with report delivery with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had an attachment blocked because it was too big? We have the technology to overcome those problems, too. When we deliver an appraisal through this website, the client gets a link sent to their email to retrieve the PDF. By bypassing email completely we can get around any problems caused by file size. And the download link is good for 90 days. So if you lose the file, you can log back in here and retrieve it again without even calling us or waiting for us to get to a computer so we can send it again.
Digital Workfile TechnologyIt would probably be easier if appraisers could complete an assignment, deliver it and never worry about revisiting that document again. But one of the purposes of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers must keep their reports for 5 years in case any disputes or other matters arise regarding the property.
To sum it all up, Robert Ensminger Appraisers & Ensminger Auctioneers uses all the technology available to us technology to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we're able to retrieve that report at any time and recall just what that job was about.
We just wanted to give you a little bit of insight into how we use our technology daily. Utilizing the right software, services, gadgets and gizmos allows the appraiser to save time without cutting corners and deliver a better product to you, our client.